Breathe the Clean Air and Austin Air have taken the risk out of buying with a 30-day money back guarantee.
We stand by our products with a 5-year warranty on the material and craftsmanship as well as a 5-year pro-rated warranty on the filter. Customers always have peace of mind when purchasing an Austin Air cleaner.
30-day Money Back Guarantee:
In the unlikely event that you’re not completely thrilled with your new air cleaner, we provide a 30-day, no-questions-asked, money-back guarantee.
Simply Contact Us and provide your name, address, phone number, email address, the unit’s serial number, date of purchase, and reason for return. Upon verification we will forward via email a Return Authorization Number and return address. The RA number must be printed legibly and large enough to be easily seen on the outside of the return package.
Customers are responsible for arranging and paying for return shipment. Breathe the Clean Air will issue a credit within 30 days of receipt of the unit.
Risk-free Trial Return:
5-year Parts & Labor Guarantee:
If your unit has a mechanical or electrical defect and is within five years of purchase you may return it for repair or replacement.
Simply Contact Us and provide your name, address, phone number, email address, the unit’s serial number, date of purchase, and description of the problem which you are experiencing. Upon verification we will forward via email a Return Authorization Number and return address. The RA number must be printed legibly and large enough to be easily seen on the outside of the return package.
Customers are responsible for arranging and paying for return shipment. If the problem falls under the guidelines of the 5-year guarantee and is not the result of negligence or abuse, Austin Air technicians will repair or replace the unit and return it to you at no cost. If Austin Air technicians determine that the problem is not covered by the 5-year guarantee, you will be billed for repairs and return shipment.
5-year Guarantee Return:
5-year Prorated Filter Guarantee:
Austin Air filters are warranted for five years under normal residential use. Customers requesting a prorated filter replacement must contact Austin Air customer service directly at 1-800-724-8403 Monday thru Friday, 9 a.m. to 5 p.m. EST.
You will need to provide your name, address, phone number, proof of purchase and the unit’s serial number and date of manufacture. The discount is based upon the age of the filter and the conditions under which the machine has been operated. Proof of purchase and return of filter at Customer’s expense will qualify them for a credit, in addition to the pro-rated cost.
